Return and exchange policy

 

1.    The replacement and return process is done according to the original invoice only.

 

2.    The goods received are entitled to be replaced or returned by the customer on the same day of receipt, provided that they are in their basic packaging and original condition. This is in case there is a manufacturing defect or not conforming to the technical specifications.

 

3.    In the event of a refund, the customer will bear the costs of transportation and delivery and it will be deducted from the invoice.

 

4.    When requesting a replacement or refund, the customer submits the request electronically via the application form and accordingly the case is examined, taking into account the fulfillment of the conditions for replacement and return.

 

Provided that the value is recovered by check or transfer of an account within 7 seven working days from the date of approval of the replacement request.

 

5.    Replacement and return does not include pillows, mattresses and accessories.